FAQ

Q. What if I’m not sure if the equipment is suitable for my job?

A. No problem, email us with the information and we can make a recommendation, or you can come in and have a look for yourself at our warehouse located at 1 Paramount Road, Footscray West VIC.

 

Q. How can I pay for my booking?

A. We accept VISA/Mastercard or bank transfer. We will also accept cash on pick-up only (deliveries must be paid in advance). Cash hires must provide a current drivers license or equivalent to be copied and stored on file until equipment is returned.

 

Q. What If I have to cancel my booking?

A. We will not charge you for a cancelled booking providing you give us at least 24 hours notice. Bookings cancelled without giving 24 hours notice may incur a cancellation fee of 10% of the total booking charge.

 

Q. What if I like my hire equipment so much I want to purchase it?

A. No problem! We can arrange a brand new unit for you to purchase! (If you really want to keep the one you’ve hired, these units may be sold at our discretion – Please contact us directly to discuss this.)

 

Q. Where do I go to pick up my equipment?

A. Hire It Now operates out of the ‘Warequip’ factory at 1 Paramount Road, Footscray West VIC 3012 (Corner Paramount Road and Indwe Street). Please drive up to the roller door (in Indwe Street) and present your receipt for collection of your equipment. Pick up/ drop off can be arranged for any time between 8.00am and 4.30pm Monday to Friday. Please ensure you bring an appropriate vehicle/trailer to transport your equipment safely.

 

Q. What if my equipment develops a fault or mechanical issue during the hire?

A. Can we fix it? Yes, we can! We have a team of qualified mechanics who can get your equipment back up and running in no time, and if we can’t, of course we will replace it. We do not charge for this service provided the machine has been used in accordance with the directions and was not the result of a collision or operator error. However, we DO charge for flat tyres.

 

Q. What if I need to keep my equipment longer than I booked it for?

A. Please contact us prior to the end of your hire period to arrange an extension, this can usually be arranged unless we have already booked that unit to someone else and no others are available.

 

Q. I need to hire lots of equipment for my event – Are there any discounts available?

A. We have already tried to provide our cheapest possible prices for you online, however, if you do require a substantial amount of equipment please contact us with your requirements and we will see if there’s anything further we can do!

 

Q. Who can drive your vehicles? / Can I drive your hire vehicles on public roads?

A. Drivers of our vehicles must hold a current Victorian (or equivalent) drivers license, regardless of whether the vehicle is being driven in private or public areas. In line with Victorian law, these vehicles can only be driven on public roads if a Vic Roads permit/registration has been obtained. Please contact us for further details on how to arrange this. (If vehicles are to be used outside of Victoria please check with the relevant road transport authority for details).

 

Q. What if I damage or lose the equipment?

A. Any damages incurred to hire equipment outside what we would consider ‘normal wear and tear’ (this is based on the piece of equipment, its intended use and the length of hire) will be charged to the customer to cover the cost of repairs. If the unit is damaged beyond repair or repairs would exceed the value to replace, you will be required to cover the cost for replacing the unit. If the unit is lost or stolen while in your possession, you will be required to cover the cost of replacing the unit.

 

Q. What am I responsible for upon return of my hired equipment at the end of the hire period?

A. It is a condition of hire that all equipment is to be returned in a reasonably neat and clean condition. Please also ensure any keys, manuals or other accessories are returned with the unit. Please ensure your equipment is returned to us on time.